MercyOne Population Health Services Organization

Illinois, Iowa, Minnesota, Nebraska, South Dakota, and Wisconsin

MercyOne is a connected system of health care facilities and services located across Iowa and neighboring states. Headquartered in central Iowa, MercyOne was founded in 1998 through a collaboration between Catholic Health Initiatives (now CommonSpirit Health) and Trinity Health — two of the country’s foremost not-for-profit, Catholic health organizations. MercyOne has grown into the state’s largest provider of hospital and related health services, consisting of more than 420 care locations.

MercyOne is committed to meeting the health needs of all the communities it serves. Since our inception more than 160 years ago, we have worked to follow the example of our Foundress Catherine McAuley and the religious women who created our hospitals with a special focus on the poor and vulnerable.

The Religious Sisters of Mercy and the Wheaton Franciscan Sisters built the first hospitals, schools of nursing and other health ministries. With little money and no access to modern medical technologies, they cared for the poor and suffering. Their work evolved to become MercyOne, and the foundation our foundresses built has allowed us to become a recognized leader in improving community health.

MercyOne Population Health Services Organization (PHSO)

MercyOne Population Health Services Organization (PHSO) has more than 20 years of experience in population health and value-based contracting. Created to leverage the organization’s experience in population health and to expand into commercial and governmental value/risk-based programs, MercyOne has grown to more than 20 value-based agreements covering more than 320,000+ attributed patients throughout the region.

Since inception, the MercyOne PHSO’s Partnered Provider Network has reduced health care expenditures for Iowans by more than $150 million, working together to improve health, increase patient satisfaction, and lower health care costs for our members and the communities we are privileged to serve.

Care Management Highlight

MercyOne’s nationally acclaimed Care Management program is a core component of MercyOne’s PHSO model. With a continuum of care approach, our team of more than 200 care management colleagues ensures seamless, coordinated care to improve quality, increase satisfaction and contain costs.

All MercyOne clinically integrated networks (chapters) have a single reporting structure for Care Management which allows for standardization and accountability. In the ambulatory environment, this means a cross-functional team of community health workers, health coaches and health coach assistants. While connecting the complex environment of acute and post-acute settings, MercyOne brings together a robust, embedded team of social workers, utilization management, acute case management and post-acute care coordinators.

Care management staff are proficient in MercyOne’s proprietary health coach training, which brings together social determinants of health, shared decision-making and motivational interviewing, helping patients navigate the complexity of health care and chart their path to improved health.